Return Policy
Last updated November 8, 2026
Effective Date: January 2026
Our Commitment to Quality
At Melbourne Vape Warehouse, we stand behind the quality of our products. We accept returns for defective products that can be proven to have manufacturing defects before delivery.
1What Qualifies as Defective?
A product is considered defective if it has:
- ✓Manufacturing defects that prevent normal use
- ✓Damaged packaging that indicates product damage before delivery
- ✓Product does not function as described upon first use
2How to Request a Return
- Step 1:
Contact us immediately
Text or call us on 0468 207 046 within 24 hours of receiving your order.
- Step 2:
Provide proof of defect
Send clear photos or videos showing the defect, packaging, and product condition.
- Step 3:
Await approval
Our team will review your claim and respond within 24 hours.
- Step 4:
Return or replacement
Once approved, we will arrange pickup or provide instructions for return and issue a replacement or refund.
3Important Conditions
- ⚠Timeframe: Claims must be made within 24 hours of delivery
- ⚠Proof Required: You must provide clear evidence of the defect
- ⚠Unused Products: Product must not show signs of use or tampering
- ⚠Original Packaging: Product should be in original packaging when possible
Returns We Cannot Accept
- ✗Products damaged due to misuse or improper handling
- ✗Returns requested after 24 hours of delivery
- ✗Products with signs of use or tampering
- ✗Change of mind or preference
- ✗Products purchased from unauthorized resellers
Refund & Replacement Process
Once your return is approved:
Replacement Option
We will send you a replacement product at no additional cost
Refund Option
Full refund processed within 3-5 business days
Questions About Returns?
Text us anytime on 0468 207 046